END OF YEAR SALE LIVE NOW - 50% OFF
Menu 0
  • 0 0

SHIPPING AND RETURNS

Returns & Exchanges

Returns

  • We offer Free Returns and Exchanges on orders on orders sent within 30 days after order placement and in original condition. 
  • Our policy lasts 30 days after the order is placed. If 30 days have gone by from the order date, unfortunately, we can't offer you a refund/exchange. 
  • If the return/exchange does not pass inspection, it will be mailed back to you.
  • Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial. 
  • All items must be unworn and unwashed.
  • We cannot accept any underwear or socks for hygiene reasons.
  • Original tags must be attached.
  • Items covered in animal/human hair will NOT be accepted.
  • Items that smell like smoke, cologne, or deodorant cannot be accepted.
  • It may take up to 7 business days for returns to be processed (even longer after a launch).

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your return is denied, then it will be sent back to you. 

Please send all returns, with the packing slip/order number included, to:

1316 BRUSHWOOD COURT, NAPERVILLE, ILLINOIS 60565

Late or missing refunds

Packages will be processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us below.

INFO@BALCOCLO.COM

  • We do not accept returns for Sale/Clearance/Discounted items.
  • If you return an item, shipping cost is NOT refunded.
  • We do not accept returns or exchanges after 30 days